Refund policy

Return Policy
You have an impressive 30 days to request a return after receiving your item. We want you to be completely satisfied with your purchase.

To be eligible for a return, make sure your item is in the same amazing condition as when you received it—untouched and unused, with all the tags and in its original packaging. Remember to hold on to the receipt or proof of purchase, as it's your ticket to a smooth return experience.

Ready to start the return process? Simply reach out to us at info@sepienta.com. We're here to help you every step of the way. Please keep in mind that returns should be sent to the following address: Zilverpark 175, 5237HZ, 's-Hertogenbosch.

Once your return is accepted, we'll send you a cool return shipping label along with instructions on where and how to send your package. Please remember, we can only accept returns if you've contacted us beforehand. We want to make sure your return journey is as effortless as possible.

If you have any questions about the return process, don't hesitate to reach out to us at info@sepienta.com. We're here to support you.

Damages and Issues
We understand that you're striving for greatness, and that's why we encourage you to inspect your order as soon as it arrives. If you discover any defects, damages, or if you receive the wrong item, let us know immediately. We'll swiftly evaluate the situation and make it right. Your satisfaction is our priority.

Exceptions/Non-Returnable Items
While we want to make your shopping experience exceptional, we're unable to accept returns on sale items or gift cards. We hope you understand.

Exchanges
We want you to have what you truly desire, and the quickest way to make that happen is by returning the item you have. Once we've accepted your return, go ahead and make a separate purchase for the new item. This way, you'll get exactly what you want in no time.

European Union 14-day Cooling Off Period
If you're located in the European Union, we've got you covered. You have a special right to cancel or return your order within 14 days, no matter the reason. This cooling off period is your chance to make sure the item is everything you hoped for. Just remember to keep it unworn or unused, with all the tags intact, and in its original packaging. Don't forget to hold on to the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we'll promptly notify you of the approval status for your refund. If all is well, we'll automatically refund the amount to your original payment method within 14 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If it's been more than 14 business days since we approved your return, don't hesitate to contact us at info@sepienta.com. We're here to assist you.

At Sepienta, we're dedicated to helping you maximize your potential. If you have any further questions or concerns, please feel free to reach out to us at info@sepienta.com. Your journey towards greatness starts here.